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WhatsApp · SMS · Website chat · Email

Every customer message. One shared inbox.

Qwilbox brings your WhatsApp, SMS, website chat and email into one inbox your whole team works from. Share out conversations, reply together, and let AI take the simple questions. Built on Twilio, so your numbers and your messaging costs stay yours.

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The Qwilbox inbox: a list of WhatsApp, email, website chat and SMS conversations, and an open WhatsApp conversation with a private team note, a reply, and the time left in WhatsApp's 24-hour reply window.

Every channel your customers use, in one place

  • WhatsApp
    Business API via Twilio
  • SMS
    Your Twilio numbers
  • Website chat
    One line of code
  • Email
    Your support address
  • API
    Messages from your own app
  • Phone calls
    Optional add-on

How it works

Up and running in three steps.

  1. 01

    Connect Twilio

    Add your Twilio account and pick your WhatsApp and SMS numbers. Don't have Twilio yet? We can set one up for you.

  2. 02

    Bring your team

    Invite agents, group them into teams, and choose who sees which inbox. They can sign in with Google or Microsoft.

  3. 03

    Answer together

    New conversations are shared out automatically. Everyone can see who's replying, so nobody doubles up and nobody is forgotten.

For teams

Made for a team, not one phone in a drawer.

When customers message one number, the whole team should be able to help. Qwilbox makes sure every conversation has an owner.

  • Conversations shared out automatically, by turn or by how busy people are
  • Private notes and @mentions, so colleagues can help without the customer seeing
  • Reply-time targets that warn you before a customer waits too long
  • Business hours with an automatic away message
  • A quick 1–5 rating from the customer after each conversation
Assigned to Thandi by round robin 09:41
@Pieter this one's about a refund, can you take it?
Thandi assigned it to Pieter 09:43
First reply due in 6 minutes
Hi Lerato, I've started your refund. You'll see it within 3 working days.
Customer rated this conversation 5/5
Suggested reply

Our Premium plan is R499 per vehicle a month and includes live tracking and fuel reports. Would you like me to set up a trial for your fleet?

Based on your pricing article in the knowledge base

Translated from Afrikaans

"Can I change my delivery address for tomorrow?"

AI assistant handed over

Customer wants to cancel their contract. Passed to the Sales team with a summary.

AI, with you in charge

AI that knows your business, and knows when to hand over.

Write down how your business works once, in the knowledge base. Qwilbox's AI uses it to help your team reply faster, and can answer the simple questions on its own.

  • Suggested replies, and a rewrite button for friendlier, shorter or more professional
  • Translate both ways, so you can help customers in their own language
  • A summary of long conversations before you jump in
  • An AI assistant that answers first and passes the customer to a person when it can't help

Do more with fewer clicks

Menus, broadcasts and numbers, without a developer.

Chatbots and automation

Build a WhatsApp menu ("1. Sales 2. Support") that asks a few questions and sends the customer to the right team. Add rules that tag, prioritise or assign for you.

Hi Lerato! How can we help?
1. Sales
2. Support
3. Something else

Campaigns

Send an approved WhatsApp template, an SMS or an email to a group of contacts, now or later. People who opted out are skipped, and replies land straight in your inbox.

1 240
Sent
78%
Read
164
Replied

Example campaign

Reports

Response times, busiest hours, customer ratings and results per agent, plus what Twilio charged you this month. Download any table as a spreadsheet.

Your CRM, or ours

Works with your CRM. Or becomes it.

No CRM? You have one now.

A simple deals pipeline, companies and follow-up tasks, right next to every conversation. No extra software to buy or learn.

Already on HubSpot or your own system?

Connect HubSpot, send signed webhooks anywhere, or use the API. For other CRMs and ERPs, we build a connector for your system.

Built for business

Control over who gets in, and a record of what changed.

  • Google and Microsoft sign-in

    Your team uses the work accounts they already have. You can switch passwords off entirely.

  • Two-step sign-in

    Authenticator-app codes for anyone who signs in with a password.

  • Roles and inbox access

    Owners, admins and agents. Agents only see the inboxes you give them.

  • Audit log

    See who changed inboxes, people, integrations or campaigns, and when.

  • Encrypted credentials

    Twilio and integration keys are stored encrypted and never shown in the browser.

  • Your brand

    Use your own logo, name and web address for the app, on request.

Pricing

Plans from R1 500 a month, agents included.

Messages are billed by Twilio directly, at Twilio's own prices. Qwilbox never adds a markup on your messaging.

See plans

See Qwilbox with your own team.

Start a free trial and connect a number, or book a short demo and we'll walk you through it.

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